At instaxusstore.com , we are committed to your complete satisfaction with all Fujifilm Instax cameras, film, accessories and photography products. This Refund Policy establishes clear terms for all purchases made on our website.

To qualify for a refund, items must be unused, unopened, and returned in their original packaging with all tags and components intact. Refund requests must be submitted within 60 days of delivery. Items that are used, damaged, or without original packaging are not eligible for refund.

To start a refund, contact our customer service team at [email protected] with your order number and details about the items you wish to return. Our team will provide return instructions and authorization. Once we receive and inspect your return, we will proceed with your refund.

After receiving and verifying your returned items, we process refunds within 5–10 business days. All refunds are issued to the original payment method. Please note that additional processing time may apply depending on your payment provider.

Eligible refunds cover the full product price. All orders include free shipping, so no shipping fees will be deducted from your refund. If you used a discount or promotion, the refund will match the discounted amount you paid. No restocking fees are charged.

Opened or used items, opened film rolls, products without original packaging, and personalized or custom items are non‑refundable unless they arrived defective, damaged, or incorrect.

If you receive an item that is defective, damaged, or incorrect, contact us immediately at [email protected]. We will arrange a free return and offer a full refund or replacement at no extra cost to you.

If you cancel your order within 1–3 business days before shipment, we will process a full refund within 5–10 business days. Once shipped, the standard return and refund process applies.

For all refund inquiries or assistance, please contact our customer service team at: [email protected]

This policy applies to all orders on . We reserve the right to update this policy at any time. Continued use of our website constitutes acceptance of these terms.